Conditions of Use


Each incoming order via the e-shop is binding and will be confirmed and processed. For all orders with a delivery period of more than ten days you get an additional order confirmation.

Delivery times:

Items available from stock (subject to prior sale) will be shipped immediately. Delivery will indicate to the best of knowledge. In case of delays the customer is properly informed. Partial deliveries are allowed.


The prices are stated in CHF (Swiss Francs), unwrapped, ex works (EXW Incoterms 2010) and excl. VAT. The packaging and shipping costs are reported separately and charged at cost. Prices are subject to change without notice, and are not binding.


Invoices are, unless otherwise agreed, within 30 days net to pay.
We reserve the right to execute orders from new customers and existing customers only against advance payment and to check the creditworthiness of customers.


For any returns obtain a return authorization number within 14 days at Aroflex, that must be noted on the delivery. Basically, only original packaging, flawless products are withdrawn. The cost of the return has to be payed by the purchaser. A maximum of 80% of product value will be repayed. Products on customer requirements will not taken back.


The customer has to inspect the delivery immediately after receipt and to inform the supplier in case of possible complaints within 7 days in written form.


The period of warranty and statutory limitation is twelve months from the date of shipment.

Retention of title:

We retain ownership of our total deliveries until we have received the agreed payments.

Choice of law and place of jurisdiction:

This relationship is governed by swiss law, place of jurisdiction is Märstetten. However, we may choose a competent court at the location of the customer.

AROFLEX AG, Unteräuliweg 4, CH-8560 Märstetten
edition July 2015